Public sector lender SBI is working on a mechanism to enable its employees to communicate with customers in local languages, and emphasised that AI tools can help ease the transition and support faster learning.
"We are already working. We have launched a programme called Spark. It's a platform, where it is not only a knowledge platform, I think, but also a skill-based platform. You can even build those language-related issues...," SBI Chairman CS Setty said in response to a question.
He was participating in a CEO Panel discussion at the two-day 12th SBI Banking and Economics Conclave, which began here on Thursday.w
Copyright © 2017 Indian Grapevine a unit of Integrated Media Enterprises
