The Central Board of Indirect Taxes and Customs (CBIC) has launched a training programme focusing on behavioural skills and sensitivity of its officers while dealing with taxpayers.
The Behavioral Sensitization training programme is designed to train about 35,000 officials at various levels, including Inspectors, Superintendents, Assistant Commissioners, and Deputy Commissioners.
"By focusing on behavioural skills and sensitivity, the program aims to foster a more responsive and empathetic approach to governance, ultimately improving service delivery and public interactions," the finance ministry said in a statement.
Copyright © 2017 Indian Grapevine a unit of Integrated Media Enterprises
