ACI-ASQ Awards 2020: Five AAI Airports adjudged among the best in the world

After witnessing an unprecedented year marred by the Covid-19 pandemic that impacted the world economy and hampered global air travel, the Airports Council International (ACI) World today announced Airport Service Quality (ASQ) Awards for 2020.
Airports Authority of India is proud to state that due to its unwavering thrust on enhanced passenger convenience and unmatched world-class airport services, five of its airports have been adjudged as among the best airports in the world. The ACI-ASQ
Awards highlights the world’s best airports as judged by their respective customers. Five AAI Airports: Amritsar, Chandigarh, Kolkata, Pune and Varanasi have been declared as the best in the world in ACI-ASQ Awards for 2020. These airports won
six awards in two different categories. The Covid-19 pandemic had a dramatic impact on global passenger traffic in 2020 as
well as changing customer perceptions and expectations of the airport experience. Despite the challenges posed by the pandemic, airports managed to collect ASQ surveys from their customers throughout the year and 108 awards have been won by
89 individual airports around the world for the year 2020. Based on new hygiene related questions added to the survey questionnaire, ACI introduced a new award - ‘Best Hygiene Measures by Region’ – of which there have been 33 inaugural winners.
This award provided airports with a reliable method of gauging customer response to new health measures and recognizes airports’ success in responding to the intense focus on hygiene in the wake of highly contagious Covid-19 infection. The new category also complements ACI’s Airport Health Accreditation programme, launched last year, which has resulted in more than 240 airports being accredited already.